Who we are

West Yorkshire Hardship Project CIO, a registered charity (number 1179305) Our registered address is 29 Stone Brig Green, Rothwell, Leeds, LS26 0UA.

We are committed to protecting your personal information and privacy. This Privacy Policy describes exactly how we collect and use your personal information.

We may update this Privacy Policy from time to time so please check back periodically. We will notify you of significant changes by placing a notice on our website.

By contacting us, using our services or visiting our website you’re agreeing to be bound by this Policy.

If you have any queries about this Privacy Policy, please contact us at admin@westyorkshirehardship.org.uk

Your privacy

Everyone has rights with regard to the way in which their personal data is handled. During our activities, we will collect, store and process personal data about our service users, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the charity and will provide for successful business operations.

Your personal data, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act (GDPR).

This policy and any other documents referred to in it, sets out the basis on which we will process any personal data we collect from you or that is provided to us by yourself or other sources. This policy sets out rules on data protection and the legal conditions that must be satisfied when we obtain, handle, process, transfer and store personal data.

How do we collect personal information?

We collect personal information about you when you interact with us for example when you visit our website, apply for support, volunteering, or when you set up a fundraising page.

What personal information do we collect?

Personal information we collect about you may include your name, postal address, email address, phone numbers and date of birth. We do not collect “sensitive personal data” about you.

We may also collect information about how our website is used and track which pages users visit. We use this information to monitor and improve our website. Where possible we use anonymous or aggregated data that does not identify individuals.

How do we use personal information?

We use the personal information collected from you for these purposes:

Lawful basis for processing your personal information

Under the Data Protection Act 2018 and Article 6 of the General Data Protection Regulations (GDPR) our lawful basis for processing and holding personal information on donors is ‘legitimate interest’ as it is necessary for West Yorkshire Hardship Project to use this information in order to provide you with our services.

Do we provide information to other parties?

We will never sell your data to any third party nor will we share your details with other entities for marketing purposes.

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy or where it is necessary for a legitimate reason connected with the services we offer, or where it is required by law or regulation.

If you have opted to share your contact details with our charity and we will pass these on through a secure protected database.

The charity is only permitted to contact you if you give them specific consent. They might send you updates about news, events and fundraising activities.
Sometimes, we may need to share your information with a small number of trusted partners (service providers, agents and affiliated companies) but only for the purposes outlined above (e.g. a supplier that processes donor forms or a supplier that processes payments securely). Where we use third parties, we require them to adhere to appropriate controls to protect personal information.

Your choices

You have a choice about whether or not you wish to receive information from the charities you support. If you do not want to receive direct marketing communications from our charity then you can select your choices by ticking the relevant boxes situated on the forms where we collect your information.

You can change your communication preferences at any time by either:

  1. Contacting us at admin@westyorkshirehardship.org.uk

Data security

West Yorkshire Hardship Project is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information.

We will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processing company if they are approved by us and agree to comply with these procedures and policies, or if they put in place adequate security measures.

All our employees and trustees who process data on our behalf are obliged to comply with our strict information security procedures.

Where your data is held

Your personal data is held on secure servers operated by agencies contracted by us. We do not transfer your data outside the EEA.

How you can update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: admin@westyorkshirehardship.org.uk

Subject Access Requests

You have the right to request a copy of the information we hold about you.

Before we are able to assist with your request, we need you to confirm your identity and what data you require. Please email admin@westyorkshirehardship.org.uk to start this process.

Following your request, we have a 30 day time frame to provide you with the information. If we need to contact you to ask you to define, narrow or modify your requirements this could result in an extension of a further 60 days whilst we examine your request.


In the first instance, you should contact West Yorkshire Hardship Project using our standard complaints procedure.

If you remain unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to admin@westyorkshirehardship.org.uk